FAQ’s

GOT A QUESTION. SEE BELOW.

Below are some of our most frequently asked questions.

STUDIO QUESTIONS : regarding everything you need to know for our amazing Earth to Body Studio.

WHAT SHOULD I BRING TO CLASS?

Bring your own towel, phone for QR code check in and a refillable drink bottle – adhering to our green vibes we don’t have disposable cups or sell plastic bottled water!

HOW EARLY SHOULD I ARRIVE TO CLASS?

First timer? 15min early for your orientation. Otherwise, 5min or earlier if you’d like to spend some time on our green area with our foam rollers and SMR balls.

DO YOU HAVE CHANGE-ROOM FACILITIES?

We have two bathrooms, one with a shower for members to use. Please bring your own towel, earth-friendly body wash is provided.

IS THERE FREE CAR PARKING?

Parking is free in the surrounding area of the studio, and is available on Coolstore Rd, Harry Lacey Ln carpark (just before the train line) and in our front carpark. Our kind neighbours at Motafit allow our clients to park in their spots at all class times except the 7am class. Please refrain from parking in any surrounding business car parks!

CAN I BRING MY MOBILE PHONE TO CLASS?

Our classes provide an immersive experience – you forget about the outside world for the hour! However if you wish to take a sweaty selfie in front of our studio artwork or neon feature, go for it.

CURRENT COVID CONSIDERATIONS?

Please ensure you bring your mobile phone for QR scan location check-in. If you can’t use the app please notify staff so we can use the alternative kiosk check-in. Yes we keep class attendance records through our Mindbody booking system however the QR system is necessary for government contact tracing requirements. Please sanitise your hands upon entry to the studio and use the antibacterial wipes provided in the class to wipe down any equipment you used. Ensure you bring a towel to catch your sweat.

WORKOUT QUESTIONS : Below are questions regarding everything you need to know for our amazing Earth to Body WORKOUT.

WHAT IS AN EARTH TO BODY WORKOUT?

Earth to Body offers different strength & conditioning workouts every day of the week (Mon-Sat). Each day has a unique structure that will challenge your strength and cardiovascular fitness, incorporating functional movements that are transferred to everyday life. The workout will push you outside your comfort zone, but in a good way! The difference is the purposeful programming, the immersive experience and the VIBE.

WHAT IF I AM NOT FIT ENOUGH?

Your fitness level is irrelevant. We welcome beginners! Above all – attitude is everything. If you come with an open-mind, a willingness to learn and to give it your best – you will succeed. All fitness levels are welcome in each class, and our coaches can modify movements as required to suit your needs. Give yourself a few weeks to familiarise yourself with the flow of the classes and the different movements and you will gain momentum and be well on your way.

DO YOU HAVE BEGINNER'S CLASSES?

All fitness levels are welcome in each class so there’s no need for a beginners class. Our introductory sessions are purposefully offered in our compound strength focused classes where there is more opportunity for the coaches to assess your movement and spend time with you. Our coaches can modify movements where required. If visiting for the first time, be sure to arrive 15min early to receive our studio orientation and get acquainted with our Technogym self-powered skillmills.

HOW MANY TIMES SHOULD I COME PER WEEK?

Everybody is different, in terms of different goals and schedules. To get the most benefit from our program, we recommend 4 sessions per week. More if you become addicted. ;p
4 sessions across the week ensures you never have more than 2 days off in a row. More than 2 days off and you can lose momentum and it’s harder to get back into it! Set yourself up for success and keep it consistent. Additionally, because our program is progressive in nature, consistency is key to be able to progressively overload in the strength work as well as build your stamina and endurance.

IS THE CLASS GOING TO BE HARD?

Our classes are badass. They’re hardcore. They also create the best feeling, and to many – it’s the best hour of their day. You’re here because you’re ready to push yourself to new levels, challenge yourself and do it with the support of the best community. Get comfortable being uncomfortable, because that’s where the magic happens.

I HAVE A PRE-EXISTING INJURY; AM I STILL ABLE TO TRAIN?

It depends on your injury and your journey to recovery. We may request that you get a medical clearance from your treating clinician before you can attend, and we also may request your clinician complete a program alteration form. It’s best that you arrange a call with one of our coaches before participating in a class, to ensure you’re not putting yourself at risk of further damage. Reach out to us here.
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BOOKING POLICIES : Below are questions regarding everything you need to know for our Earth to Body booking policies.

HOW DO I BOOK INTO CLASSES?

Reserve your spot by booking on MINDBODY. You can access our class timetable here, and book up to 7 days in advance.

We will assist you with set-up on your first visit 🙂

DO YOU ACCEPT WALK-INS?

Due to capped class numbers, we do not accept walk-ins. All class bookings must be made using MINDBODY.

Our front desk is only staffed limited hours that change week to week so our automated online booking system is the preferred and optimal method of securing your class spot.

WHAT IS YOUR LATE ARRIVAL POLICY?

We want you to get the most out of your workout – and missing the warm up can put you at risk of injury. If you are more than 5 minutes late to your class then you may not be able to join – our coaches may ask you to leave or book another class time.

WHAT IS YOUR CANCELLATION POLICY?

Guys – to put it simply – SHOW UP. Show up for the coaches who have shown up for you, for the members who want to train alongside you, and most of all, for YOU because we know you’d be bummed if you missed out.

For those times you can’t make it, be sure to ‘early cancel’ outside of our cancellation windows; 9hrs before morning classes and 3hrs before evening classes. Cancellations within the cancellation windows are considered a ‘late cancel’ and will incur a fee for those on memberships, and those on class passes will forfeit a pass. This includes switching time slots and ‘no-shows’. #donthitsnooze

 

WHAT IF THE CLASS TIME I WANT TO ATTEND IS FULL?

Join the waitlist – you will be given this option in MINDBODY. If clients cancel their spot and you get moved into the class, and will be notified via email and/or text.

I AM HAVING TROUBLE WITH THE MINDBODY APP & BOOKING?

Firstly, try the basics – refresh the app, uninstall then reinstall the app or check if there’s an update due (as older versions can cause booking issues).

If all else fails, reach out to us via phone or email and we will help you rectify the issue.

PHONE or EMAIL US

MEMBERSHIP & CLASS PASSES : Below are questions regarding everything you need to know for our Earth to Body memberships.

HOW DO I BECOME AN EARTH TO BODY MEMBER?

Stick around after class for a debrief with one of our crew, and it’s a simple paperless sign-up at reception.

Our memberships are no-lock-in, with just a 2 week cancellation notice period.

DO YOU ACCEPT WALK-INS?

Due to capped class numbers, we do not accept walk-ins. All class bookings must be made using MINDBODY.

Our front desk is only staffed limited hours that change week to week so our automated online booking system is the preferred and optimal method of securing your class spot.

WHAT ABOUT THE CLASS PASS OPTION?

We have single, 5 and 10 class passes for those who want to keep it casual – maybe you’re still experimenting, or life is a bit complicated. These are a quick and easy purchase through MINDBODY.

If you want to reach your goals faster and get the full benefits of our program, it’s best to commit. As you’d expect, the more you commit, the more you’ll save – and our memberships come with extra perks too! #jointhetribe

OTHER THINGS TO KNOW : Other questions that you might have.

CAN I BRING MY BABY OR YOUNG CHILD TO CLASS?

Sorry, we don’t offer child minding at our Croydon studio and the dim lighting/loud beats are not the ideal environment for infants.

We will not be responsible for any children, pets or items left in our reception area, which is not always staffed.

DO YOU OFFER 1:1 PERSONAL TRAINING?

Group training classes are our primary service at Earth to Body. We are passionate about community and training in a high vibing atmosphere, encouraging each other along the way.

Some of our coaches offer 1:1 personal training outside of our class times, please enquire with them individually

CAN I BUY E2B MERCH?

ABSOLUTELY! SHOP HERE.

ANY OTHER QUESTIONS NOT ANSWERED ABOVE!

CONTACT US via PHONE or EMAIL